If you are not completely happy with your purchase, please return it to us for a refund. To qualify for a refund, all items must be returned within 28 days of receiving your order and be in an unworn, unused condition with the original tags attached. Any footwear must be returned in its original box (if supplied boxed), with adequate protection in the parcel so that the box does not get damaged in transit. For hygiene reasons we do not offer refunds on underwear or cosmetic products, unless they are faulty. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you.

Regarding international parcels, Just Hype is not responsible for any return custom charges incurred. We do not offer exchanges on any of our items. If another item is needed, return the unwanted product to us for a refund and place a new order for the required item. Please note that our stores are unable to accept returns for items purchased from our website.

Please click here, and follow the instructions to create the postage label.
You will be charged £2.49 per return.
Please ensure that a completed returns form RETURNS FORM is enclosed in the parcel. If you do not have access to a printer, please include the required information on a piece of paper.

Please return all unwanted items to:
JustHype returns
Unit 13 Chartwell Drive
Wigston
Leicester
LE18 2FL

We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit. We endeavour to process all refunds within 3 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue. Your statutory rights are not affected by our returns policy.