Returns Policy

Sometimes something just doesn’t work for you, we get it! If you are not completely happy with your purchase, you have 28 days from, from the day you receive it, to send something back.

For hygiene reasons, we cannot offer refunds on fashion face masks nor swimwear or underwear if the seal has been broken or no longer in place, unless they are faulty. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you.

To qualify for a refund, all items must be returned within 28 days of receiving your order and be in an unworn, unused condition with the original tags attached.

In case, you are not satisfied with the purchased item then you can return it to us as Hype’s delivery and return policy gives you 1-14 days of time from receipt where refund, exchange and gift card options are available. And in between the 15-28 days of time from receipt, you can go for Exchange/ Gift Card options.

*Please note due to covid-19 situation, it can take upto 21 days to process your returns.

*Unfortunately due to hygiene reasons the masks are non returnable and also non refundable. If you return any masks to us no action will be taken against them.

*Due to the nature of the lucky dip we are unable to swap individual items and can not be refunded either, However if you have already sent the whole Lucky dip back, Store credit will be issued against it.

*Exchanges subject to stock levels at time of picking. If item is not in stock, then store credit / refund will be issued

Any footwear must be returned in its original box (if supplied boxed), with adequate protection in the parcel so that the box does not get damaged in transit.

Regarding international parcels, Just Hype is not responsible for any return custom charges incurred. We do not offer exchanges on any of our items. If another item is needed, return the unwanted product to us for a refund and place a new order for the required item. Please note that our stores are unable to accept returns for items purchased from our website.


Return all unwanted items to:
JustHype returns Unit 13 Chartwell Drive Wigston Leicester LE18 2FL
We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit. We endeavour to process all refunds within 21 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue.   
How to return a Faulty Item?

Regarding a faulty item, please email our customer service team, with the following details:
Your order number
The billing address under the order
The name of the faulty item
A description of the fault
If we are notified of a defect found on an item within a period of 6 months from the delivery date, you will be offered a replacement item or a store credit.

How to return an Incorrect Item?

In the unlikely event that you receive an incorrect item, please email our customer service team, with a photo of the incorrect item and the following details so that they can quickly rectify this.
Your order number
The billing address under the order
The name of the missing item
The name of the incorrect product received  

External stockists

The returns policy only applies to items purchased from uk.justhype.com. Any items purchased from any of our retailers including but not limited to River Island, ASOS and Next, must be returned to the original source of purchase, due to contractual obligations.


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